Our mission at Call Center Optimization Group (CCOG) is to be a powerful partner our clients can utilize to build, improve or source world class contact centers. Our industry expertise provides our clients with expedited recommendations and solutions, whether they have an internal operation or are utilizing a third party. The outcome is improved ROI and reduced costs.

At CCOG, we have a very consultative and methodical approach. We identify and document all of our client’s requirements, understand their pain points and collaboratively work with their teams to achieve REAL results. We have over 50 years experience in the contact center industry and have successfully conducted business all over the world. At CCOG, we have the EXPERIENCE, Talent, and Tools to take your operation to the next level.

Call Center Optimization Group Products and Services

Learn More